McKenzie Aged Care Group is a family owned business. We operate from the philosophy of ‘our family looking after your family’ and this central idea is at the heart of everything we do, from finding the right staff, to the design of our facilities and the services we provide.
At McKenzie, we conduct ourselves in a spirit of compassion and respect, where personal needs, beliefs and preferences are paramount. It is our business to make it as easy as possible for our residents to make the transition into an enriching social environment by recognising their immediate and long-term needs. Our dedicated and professional team of people is essential to delivering on our promise of quality care and excellence.
All McKenzie staff and suppliers are inducted to our supporting value set of seven cornerstones, that reflect our philosophy and articulate what we stand for, how we treat others and what we are attempting to achieve in providing care. The cornerstones reflect the spirit, culture and values of McKenzie staff and are the product of hundreds of hours of consultation and workshops, over the last year with all staff in all locations.
The Care Team at McKenzie is capably led and managed by a significant team of experienced and clinically qualified management and staff. This support team has proven key to the organization delivering consistently high standards of care, compliance and quality system’s performance across the group.
In addition to the significant management and staff body in each facility (approx 100 plus management and staff in a wide range of care and non-care services roles), there are approximately 20 staff and management support staff providing hands on support services to facilities in;
- Management and operations support for facility management;
- Quality systems & regulatory compliance;
- Mandatory training for staff;
- Continuous improvement of policies and procedures to update care practices across the group;
- Professional and clinical education for both care and non-care staff, and;
- Change management for new clinically based IT systems.
Such resources ensure that practices in all the business’s operations and disciplines are consistently implemented across the group. This means that we can rely on adherence to approved care practices and achieve consistently high compliance and quality outcomes across the group, for all our residents and staff.
The Leadership Team is comprised of the four owners, three executives and a practicing Chartered Accountant in the advisory Chairman’s role. This group bring together their combined expertise in fields such as care management, quality and compliance, assisted living, facility development and business management. They provide leadership, strong management, and a framework for governance and risk management to provide a firm and guiding force over McKenzie Aged Care Group’s organization business and operations.
The members of the Leadership Team of the McKenzie Aged Care Group are:
Member Expertise/Functional Role
- David Gibbs Chartered Accountant, Governance & Business Advice
- Rob Hutchison C.E.O. , Financial & Operations Management, Leadership, Business & IT systems
- Mary-Ann McKenzie Resident Relations, Marketing & Industry Expertise
- Michael Powell Construction, Property Development & Services
- Sally McKenzie Resident & External Relations & Industry Expertise
- Louis Souchon C.F.O. , Finance / Business Systems and IT Services
- Sandra Griffin Care Delivery Management, Operations & Quality
- Kate Gray Care Delivery Management, Operations & Quality
- Karen McCauley Care Delivery Management, Operations & Quality
Leadership Team Member Profiles
David is a business strategist and adviser with a reputation for developing wise and practical solutions to personal and business financial problems. With a career in the financial sector spanning 35 years, David has seen the effects of many business cycles and the succession of management within a wide range of business operations. This experience has sharpened his passion for excellent corporate governance and the identification and management of risk.
David is a committed supporter and office bearer of numerous community-based and youth organisations, including the Cancer Council of Victoria and as Director of the Melbourne Community Foundation. He has also served as the Chairman of the Victorian State Council of the Institute of Chartered Accountants in Australia.
As Non-Executive Chairman of the McKenzie Leadership Team since 1998, David plays a pivotal role in facilitating discussion around the delivery of excellence in residential care and financial accountability, whilst ensuring effective consultation between management and shareholders. His expertise and governance in the areas of corporate strategy development, managing growth and commercial risk management ensures that McKenzie Aged Care Group provides high quality care for our residents, both now and into the future.
Chief Executive Officer
As Chief Executive Officer, Partner and Board Member of McKenzie Aged Care Group, Rob manages an executive team that operates eight facilities with around 900 staff in Melbourne, Northern NSW and South East Queensland.
Over the past ten years in this role, Rob has successfully led the organisation in raising its standard of care delivery, implementing a solid platform of business and care systems and increasing the depth and experience of the management team. The group is currently recognised by government agencies and industry stakeholders, to operate in the top quartile for care delivery, quality systems, compliance and training.
With McKenzie set to further expand its residential facilities and services in the coming years with 5 new facilities in Queensland, Rob’s key focus will be to ensure the overseeing of new facility development, facilitating the smooth commissioning of new sites and integrating McKenzie’s culture, care operations and quality systems across the entire organisation.
Prior to joining McKenzie, Rob spent almost 20 years with international IT and telco vendors in executive sales and leadership roles in corporate IT and business systems. This experience, combined with Rob’s enthusiasm and passion for continuing to set the benchmark in aged care, means McKenzie continually challenges itself to improve the services to residents and families, and the welfare of the staff .
Widely recognized for her expertise and industry knowledge, Mary-Ann brings 27 years of experience working as a Director and Licensed Real Estate Agent of Paul Anthony & Co Ltd.
Before taking a role within the McKenzie family real estate business in 1985, Mary-Ann spent the previous 12 years in hospitality, sales and sales management within the Directory Sales and Air Freight industries.
Mary-Ann is directly involved with a large number of current and prospective clients in purchasing existing Nursing Homes, Hostels or Private Hospitals to run, or upgrade to current standards and trends.
Apart from Mary-Ann’s contributions at Board level, where she leverages her knowledge of the industry and its financial, property and management issues, she continues her role as a business broker.
Mary-Ann is active in the planning and design phase of new developments, as well as the commissioning stages of new facilities. In 2009, Mary-Ann became part of the sales team as she slowly scales back the brokerage business. She uses her extensive sales and marketing skills to contribute to marketing (demand generation) and sales (customer acquisition).
A highly regarded leader and, some might say, the public face of McKenzie Aged Care Group, Sally is responsible for sales, marketing and client relations. Heading an organisational structure that is far from typical for the industry, Sally manages a highly trained and effective team of client relations staff across seven facilities.
Before joining McKenzie, Sally spent many years as a business broker within the aged care and hospital industries, working with clients on the planning and development of new services and facilities. Many of these projects set the foundation for some of today’s more successful operators within the assisted living sector.
Sally’s industry experience equips her to contribute to the Board at a strategic level whilst contributing significantly to the planning, design and fit-out of new facilities. At an operational level, Sally works closely with the client relations team, ensuring that they have the expertise to assist families in navigating their way through what is often a daunting and emotional process.
Michael plays a lead role in site identification, planning, design, licensing and commissioning of new assisted living facilities for McKenzie Aged Care Group, using his experience to lead and get the best solutions from architects, engineers and builders. Since joining McKenzie in 2001, his focus has been on identifying suitable ‘Greenfield’ sites that are suitable for assisted living facilities and which have an inherent value in being developed from a community perspective.
Prior to McKenzie Aged Care, Michael possessed broad industry knowledge, with experience gained from more than 10 years within the building and construction side of the assisted living sector. He applies his expertise to ensure optimal designs and construction techniques, utilising innovative technologies and building materials to ensure efficient and cost effective outcomes on all projects.
With extensive project and people management experience, Michael is well equipped in coordinating design teams, consisting of architects, town planners, engineers and builders, ensuring that the team develops buildable solutions that offer beautiful, yet functional, assisted living accommodation for our residents.
Group Operations Manager
Sandra Griffin has been a Registered Nurse for over 40 years. She brings a wealth of knowledge to McKenzie Aged Care Group in her role as Group Operations Manager.
Over a decade as the Director of Nursing at an aged care facility in Tweed Heads enabled her to consolidate her knowledge and complete a Diploma of Frontline Management. During this time, Sandra also completed the Aged Care Accreditation course and became eligible to carry out assessments on other aged care facilities.
Since joining us in 2005, Sandra has made an enormous contribution to the way we run our facilities. With a strong focus on ensuring that the level of care we provide consistently matches the quality of our facilities, Sandra works closely with staff to further enhance their skills through education and training initiatives. She also assists facility managers in the development of effective recruitment practices, ensuring that we attract the right people to care for our residents.
Regional Operations Manager
As a Registered Nurse with 25 years experience in nursing and senior management positions across aged care and mental health services, Kate has a keen understanding of the challenges and priorities in providing high quality assisted living services for our residents.
With her extensive qualifications (Kate holds a Bachelor of Education, Graduate Diploma in Business Management and Masters of Management) and her wealth of experience, including a role as Director of Aged Care Services in a large public sector organisation, Kate brings to McKenzie strong leadership, financial management skills and industry expertise.
Since joining McKenzie in 2010, Kate has worked closely with our Group Operations Manager, drawing on her strategic and operational skills, expertise in quality accreditation processes and passion for staff development to review and further enhance our HR systems and processes. In addition, Kate is also responsible for overseeing the development of staff educational initiatives, as well as financial management and quality systems development across our Gold Coast facilities.
Regional Operations Manager - Victoria
With 18 years experience in the aged and community services sector in nursing, senior management and quality systems development positions, Karen is both passionate and experienced in developing processes and programs that deliver exceptional standards of care for our residents.
Karen has extensive hands-on experience within aged care, having held a range of senior roles, including Director of Nursing and State Operations Manager. Her roles as an advisor to the Department of Health and Ageing and as Residential Services Manager for LASA, Victoria’s peak body for aged and community care services, have provided Karen with a wealth of knowledge in aged care standards, quality systems and best practice residential care services.
Since joining McKenzie in 2011, Karen has drawn on her experience and qualifications, which include a Business Diploma, Graduate Certificate in Education and Certificate 4 in Workplace Assessment, to further enhance HR, quality and financial management systems across our Victorian residences. Her expertise in education and training contributes significantly to the development of leading edge learning and development programs for our carers, nurses and support staff.
Chief Financial Officer
Louis joined McKenzie Aged Care Group in 2006 and has helped to drive business growth by developing the financial systems, infrastructure and reporting processes that keep management and the Board informed and up-to-date with our financial objectives. Meeting prudential requirements is also an important consideration as we have a substantial amount of money from residents in bonds.
As Chief Financial Officer and an experienced Chartered Accountant, Louis understands how to monitor and support the organisation to reach its financial objectives prudently.
Louis holds a Bachelor in Accounting from Melbourne University and began his career working for Coopers and Lybrand (now PWC). He has had 17 years in the accounting industry, working in the wholesale and food manufacturing industries before joining McKenzie.
A proven communicator and team leader, his contribution to setting the business direction for maximum stakeholder return and efficiencies in accounting functions and processes has proved to be extremely valuable.
Since the group's inception in 1998, the partnership has exhibited strong governance processes, not normally associated with a family or non-corporate businesses.
From it’s early days, the group has embraced and pursued the adoption of IT and business systems to deliver and support care delivery, quality systems and strong financial management.
The group has adopted corporate standard governance processes, with formal committee structures and external advisors to provide depth and experience. These structures include a formal Leadership Team process, a Finance committee and a Risk & Audit committee, of which all three include external professional advisors and consultants.
Further, the group has enjoyed trusted advisor relationships with its ‘first tier’ and reputable accountants, legal advisors and auditors (KPMG), thus demonstrating the discipline, formal governance and risk management culture the group has adopted.
In summary, the group demonstrates strong governance and formal risk management processes so that it benefits from conservative and quality decision making concerning the group’s operations and strategic direction.