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McKenzie Aged Care Group is committed to protecting your privacy and to ensuring we can provide you with the best possible care and services. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles.
Use and disclosure
We will use and disclose your personal information only for the purpose for which it was collected or for any other purpose that is otherwise directly related to our functions or activities as an aged care provider or otherwise permitted at law.
We will not disclose your information to overseas recipients. If we do, we will take all steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.
If you wish to make a complaint about the way we have managed your personal information you may make that complaint verbally or in writing by setting out the details of your complaint to any of the following:
(i) The Facility Manager at each relevant facility or at [email protected]
(ii) Aged Care Quality and Safety Commission
Online: At https://www.agedcarequality.gov.au/
By phone on 1800 951 822.
(iii) National Aged Care Advocacy Line
By phone on 1800 700 600.
If you have any questions in relation to privacy or how we manage your personal information, please contact us on 03 9530 8603. Alternatively, you can e-mail: [email protected]