Switching aged care providers is your right

Moving into residential aged care is one of the biggest decisions that an individual and their family can make.

It is a decision affecting not only the person needing the care, but also close family members such as the children and siblings. More often than not, the decision is discussed by the family and can be a stressful and uncertain time for all concerned.

After much research and a few meetings, an aged care provider is eventually selected and the move into the new home occurs. Since the move into aged care is a high-involvement and an intensely considered purchase, it can be extremely upsetting if the care and service provided in your new home does not live up to the advertised or promised expectations. You might be dissatisfied with the quality of service, the food or dining experience, or you may be unhappy with the care you are receiving. It could be as simple as your family moving to a new suburb and they want you to move closer to them.

Whatever the reason, it is important to know that you have the right and freedom to switch to another provider.

McKenzie Aged Care provides warm and welcoming homes where people are cared for and cared about. McKenzie is here to assist and guide you through the process of switching to better care that meets your wants and needs.

Switching to a McKenzie home is easier than you may think. We make the process as smooth and stress-free as possible for everyone involved, including assisting with any paperwork required. We will also liaise with your current provider on your behalf, or with you, to ensure both parties efficiently manage the changeover.

Call us today on 1300 899 222 and speak to one of our dedicated team members who will guide you through the process and answer any questions you may have.

Make the switch to McKenzie. It will be the best decision you make