To ensure McKenzie Aged Care continues to provide the best quality care and service possible, we welcome your feedback. We want to hear your compliments, suggestions and complaints so that we better understand your wants, needs and expectations.
To share your experiences please click the button below to submit your thoughts via CarePage, our customer feedback platform. This is the same survey tool used by the Aged Care Quality and Safety Commission and is available to you, your family and representatives. For more information about the CarePage feedback platform, click the link in the header above to download the brochure.
We commit to respond to your feedback in a timely manner and ensure that it is handled in an appropriate, effective and systematic way. McKenzie Aged Care is committed to respecting your privacy and upholding your confidentiality.
If completing the online form in English is difficult for you, multilingual forms are available to download in Chinese, Croatian, German, Greek, Italian, Macedonian, Maltese, Polish, Russian and Vietnamese.