Updated 19 Oct:   Due to COVID-19 directives applied by State governments in QLD, NSW & VIC, McKenzie Aged Care homes are experiencing different visitation rules. Click the button to read more.

COVID-19 Update

Latest Updates

The following update is based on the most recent advice provided by the respective State Governments of Queensland, Victoria and New South Wales. Every effort is made to ensure that McKenzie Aged Care Group is informing its staff, residents and their families of the latest COVID-19 restrictions.

Queensland: Updated 8 October 2021

From 4pm today, restrictions will be eased for the following Local Government Areas and we can welcome visitors back from these regions:

  • Brisbane City Council
  • Gold Coast City Council
  • Logan City Council
  • Moreton Bay Regional Council
  • Townsville City Council (including Magnetic Island)
  • Palm Island Aboriginal Shire Council

This also means that our Seabrook (Deception Bay), Bribie Cove (Bongaree), Sandbrook (Burleigh Waters) and The Terraces (Varsity Lakes) will be open to visitors from 4pm.

For residential aged care facilities located across Queensland, the following measures apply:

Visitors, staff, students or volunteers at a residential aged care facility should not be anyone who:

  • is unwell
  • has been diagnosed with COVID-19
  • has returned from overseas in the last 14 days (excluding safe travel zone countries) unless an exemption has been granted
  • is in home quarantine, unless an exemption has been granted
  • has had contact with a person with COVID-19 in the last 14 days
  • has visited a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
  • has visited an interstate exposure venue in the last 14 days unless an exemption has been granted for an end of life visit
  • has been in an interstate area of concern in the last 14 days or since the identified start date (whichever is shorter), unless you fit into one
  • of the categories of people who are allowed to enter a facility with a negative COVID-19 test
  • has been tested for COVID-19 and is waiting for the result (except for tests due to surveillance testing obligations)
  • has COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue

You may enter a residential aged care facility if you do not fit into any of the above categories.

Visitors should:

  • wash their hands before entering and leaving the facility
  • stay 1.5 metres away from others where possible
  • stay in the resident’s room, outside or in a specific area (avoiding communal spaces)
  • stay away when unwell
  • follow requests from the facility to help keep staff and residents safe.

If you cannot visit your loved one due to these restrictions, please use our stay connected options.

More information

Please refer to the following QLD Government web pages for more information about COVID-19 directions in that State.

Victoria: Updated 19 October 2021

The Premier has announced the easing of community restrictions from 11:59pm 21 October 2021. Please see https://www.coronavirus.vic.gov.au/victorias-roadmap for more information. At this stage, we have not received formal notice about any changes to aged care visitation rules, until such a time, the current visitor restrictions for aged care will remain in place.

Unfortunately, there are still no visitors permitted to aged care homes unless it is to provide care and emotional support to residents. If you feel your visit meets these conditions, please contact your Facility Manager to discuss further.  Please continue to check the website regarding the venues of concern and case locations and follow the instructions.

Visitors are permitted into care facilities for reasons that include:

  • To provide care and support for the resident’s physical or emotional wellbeing (including dementia and mental health supports) and visits to prevent harm due to social isolation are now allowed.
  • To provide end of life support
  • As a nominated person under the Mental Health Act
  • As a nominated person providing support for a resident living with Dementia
  • To provide interpreter or informal language support
  • For learning to support the resident’s care upon discharge

End of life care visits

  • Two visitors at a time (a group may exceed the “two visitors at a time” rule if dependents of a visitor are in the group and care for the dependents cannot be arranged).
  • Do not have to be from the same household.
  • No time limits.
  • No specified purpose required.
  • No daily limit.

End of life means where a resident’s death is expected within 28 days or less.

More information

Please refer to the following VIC Government web pages for more information about COVID-19 directions in that State.

New South Wales: Updated 11 October 2021

From 11 October 2021 residents are permitted to have two visitors per day provided:

  • they are aged 12 years and over and
  • have received a second dose of a COVID vaccination at least 14 days prior to their visit

There is an exception for up to two unvaccinated people to visit a resident for an end of life visit. They must always wear a surgical mask and the visit must be solely inside the resident’s room. Facilities should consider Rapid Antigen Testing (RAT) if readily available for visitors attending an end of life visit.

People who are providing a service to the resident including a health service or professional or other service are not included as part of the visitor limitations.

All visitors must wear a surgical mask while visiting indoors. For reasons when masks can be removed please see Additional Advice.

Apart from end of life visits, visits may be permitted in either the resident’s room or an outside area but not in any inside communal areas.

Visitors must not enter an RACF at all if they:

  • have been to any close, casual or monitor for symptoms locations in NSW, Victoria, Queensland, and the Australian Capital Territory or New Zealand in the last 14 days
  • have COVID-19 symptoms
  • are a close contact of a person with confirmed COVID-19 and are within their isolation period.
  • live in a household with a person who is currently isolating.
  • are waiting for a COVID-19 test result.

Please read Exceptional circumstances for visiting a RACF.

Residents are permitted to leave the facility and attend family gatherings or for other reasons but must abide by the current Public Health (COVID-19 General) Order 2021 (the Order).

There are directions in the Order relating to vaccination requirements. All people aged 16 years and over must be fully vaccinated to visit:

  • Hospitality venues such as a café or restaurant
  • cinemas
  • group classes and activities at recreation facilities
  • retail outlets such as shopping centres (not including critical services such as a supermarket or pharmacy)

Facilities must ensure that residents are provided with appropriate PPE and infection control advice if they leave the facility. If a person cannot wear a face mask because of a disability, physical or mental health illness or condition, they must carry either;

  • a medical certificate or letter signed by a registered health practitioner (such as a doctor) or a registered NDIS provider or
  • a statutory declaration.

Please read Additional information for visits and outings at a residential aged care facility (RACF).

More information

Please refer to the following NSW Government web pages for more information about COVID-19 directions in that State.

Whatever you need, we’re here to help.