Updated 27 July:   Due to COVID-19 directives applied by State governments in QLD, NSW & VIC, McKenzie Aged Care homes are experiencing different visitation rules. Click the button to read more.

COVID-19 Update

Latest Updates

The following update is based on the most recent advice provided by the respective State Governments of Queensland, Victoria and New South Wales. Every effort is made to ensure that McKenzie Aged Care Group is informing its staff, residents and their families of the latest COVID-19 restrictions.

Queensland: Updated 22 July 2021

We are pleased to advise that the restrictions in Queensland will be easing from 6am, Friday 23rd July. We will be welcoming back visitors to all our Queensland homes
from 9am tomorrow. Masks will remain mandatory for South-East Queensland for a further seven days until 30 July 2021.

It was also announced that from 1am, Friday 23rd July, Queensland will declare all of New South Wales a hotspot and the border will be closed to the entire state, with
limited reasons to travel into Queensland.  Click here for more details.

Current visitor directions

For full details read the Residential Aged Care Direction (No.2).

Visitors, staff or volunteers at a residential aged care facility should not be anyone who:

  • is unwell
  • has been diagnosed with COVID-19 or asked to quarantine
  • has returned from overseas in the last 14 days (excluding safe travel zone countries)
  • has had contact with a person with COVID-19 in the last 14 days
  • has visited a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
  • has visited an interstate exposure venue in the last 14 days unless an exemption has been granted for an end of life visit
  • has been in an interstate area of concern in the last 14 days or since the identified start date (whichever is shorter), unless you fit into one of the categories of people who are allowed to enter a facility with a negative COVID-19 test
  • has been tested for COVID-19 and is waiting for the result (except for tests due to surveillance testing obligations)
  • has COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue

Visitors should:

  • wash their hands before entering and leaving the facility
  • stay 1.5 metres away from others where possible
  • stay in the resident’s room, outside or in a specific area (avoiding communal spaces)
  • stay away when unwell
  • follow requests from the facility to help keep staff and residents safe.

More information

Please refer to the following QLD Government web pages for more information about COVID-19 directions in that State.

Victoria: Updated 27 July 2021

The Premier Daniel Andrews has announced today (27 July) that some lockdown restrictions will ease from 11:59pm Tuesday 27 July 2021.

See this document for restrictions that remain in place until at least Tuesday, 10 August 2021.

Unfortunately, there are still no visitors permitted to aged care homes unless it is to provide care and emotional support to residents. If you feel your visit meets these conditions, please contact your Facility Manager to discuss further.  Please continue to check the website regarding the venues of concern and case locations and follow the instructions.

These directions, as they pertain to McKenzie Aged Care homes include:

  • No personal visitors are allowed to enter
  • Only people providing an essential purpose will be allowed to enter
  • End of life visits will still be allowed
  • Anyone entering a facility must wear a single use surgical face mask
  • Residents may only leave the facility to receive health care, attend a funeral or for an emergency or compassionate reason

More information

Please refer to the following VIC Government web pages for more information about COVID-19 directions in that State.

New South Wales: Updated 22 July 2021

Queensland will be declaring all of New South Wales a hotspot from 1am, Friday 23 July 2021, and will be closing the border to New South Wales. A border zone will be in place for essential travel – for full details, click here.

What this means for visitors:

If you are a Queensland resident with a loved one residing in one of our New South Wales homes, you are not permitted to cross the border to visit unless it is for an essential purpose (providing direct care or support, or end-of-life visit). It is expected these state restrictions will remain in place for the next four weeks, however, will be continuously reviewed if the situation in Sydney improves.

21 July

We are pleased to advise that our preventative lockdown measures for Heritage Lodge and Raffles will be lifting. We can welcome visitors back to our homes from 9am tomorrow, Thursday 22 July 2021.

Please see below current visitor restrictions as advised by the Chief Health Officer:

  • all staff and visitors must wear a surgical mask – for reasons when masks can be removed please see Additional advice
  • only two visitors are allowed each day
  • visits should be in the resident’s room or another suitable location in the facility
  • no visitors or non-essential staff are permitted from Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour).

There are new close and casual contact locations in Greater Sydney and also in regional NSW.

Victoria and South Australia are considered Areas of Concern. People arriving in NSW from Victoria since 17 July and South Australia from 20 July 2021 must not enter aged care facilities.

Queensland, Western Australia and Northern Territory are considered affected areas and there are close and casual contact places of high concern. To view locations please see Latest COVID-19 case locations and alerts in NSW.

This information can change rapidly so please check the web at least daily for updates.

Visitors must not enter the facility at all if they:

  • have been to any close, casual or monitor for symptoms locations in NSW in the last 14 days
  • live or have been to Greater Sydney in the last 14 days unless providing essential caring functions or end of life visits
  • have been to Victoria since 17 July 2021 and South Australia from 20 July 2021
  • have been to any close and casual contact places of high concern in Victoria, Queensland, Western Australia, South Australia or the Northern Territory
  • have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

More information

Please refer to the following NSW Government web pages for more information about COVID-19 directions in that State.

Whatever you need, we’re here to help.