Severe weather updates

February 3, 2025

Our teams remain focused on the comfort and wellbeing of clients and residents across North Queensland.

Some home and community support services have been temporarily restricted in flood affected areas for the safety of clients and employees. Local teams are working closely with emergency services and have been making additional welfare calls.

Residents at our Cairns, Townsville and Bowen homes remain comfortable with power, water and food on site.

Families who would like more information are encouraged to call our National Service Centre on 1300 22 11 22.

Latest information from the Bureau of Meteorology is available here.

February 2, 2025

A number of our North Queensland services are currently being affected by extreme weather conditions linked to tropical lows along the coast.

Read latest information from the Bureau of Meteorology here.

Our teams have been working closely with emergency services and remain focused on the wellbeing of clients, residents and employees.

Home and community support services have been restricted in some affected areas for the safety of clients and employees, with alternative arrangements put in place.

Our residential aged care teams are in direct contact with families to keep them updated.