To us, caring for people simply means caring about them.

Our wonderful
aged care team

At McKenzie, we are so proud of the caring, talented and dedicated people who make living at one of our residences so special.

Our wonderful aged care team is led by a support group of highly-qualified and experienced specialists who ensure that we are always delivering consistently high standards of care, compliance, training, continuous improvement and quality systems right across the Group.

We go beyond the regulated industry standards, with our own codes of conduct and stringent care practices to ensure our aged care communities give people the certainty of excellence in care. We only employ the most highly qualified medical and care staff, and we have leading professionals on hand at all of our aged care residences, 24 hours a day.  For us, when our residents tell us we’re ‘like family’, that’s 
about as good as it gets. So our therapists, medical team, program coordinators and support staff are chosen as 
much for their warm and caring approach, as the skills they bring. That’s how we create communities with heart. 

Supporting your active retirement

When it comes to our retirement communities, our team understands that this is the time of your life when you want to relax and enjoy yourself, so our focus is on letting you make the most of an independent, low-maintenance lifestyle, supported by some great amenities, help if you need it and plenty of opportunities to socialise with other residents whenever you choose. 

The McKenzie Leadership Team

The McKenzie Leadership Team comprises four owners, four executives and a practising Chartered Accountant. Our team brings together combined expertise in a range of relevant fields, including care, risk and business management, leadership and governance, quality and compliance, assisted living and facility development, guiding the Group to achieving excellence in care, operations and business performance. 

The members of the McKenzie Leadership Team are:

David Gibbs  Chairman
Rob Hutchison  CEO
Mary-Ann McKenzie Resident Relations and Marketing
Michael Powell  Construction, Property Development and Services
Sally McKenzie Resident and External Relations
Kate Gray General Manager - Operations
Nick Chapman  Chief Financial Officer
Penny Lovett Executive General Manager - People, Brand and Communications
Geoff Hanz General Manager - Property and Construction
Julie Murphy Regional Operations Manager - Gold Coast QLD/NSW
Fiona Bamberry Regional Operations Manager - QLD
Angela Erwin Regional Operation Manager – Victoria 
Sue Lane Group Quality & Governance Manager
   

David Gibbs

Chairman

David is a business strategist and adviser with a reputation for developing wise and practical solutions to personal and business financial problems. 
With a career in the financial sector spanning 35 years, David has seen the effects of many business cycles and the succession of management within a wide range of business operations. This experience has sharpened his passion for excellent corporate governance and the identification and management of risk. 


David is a committed supporter and office bearer of numerous community-based and youth organisations, including the Cancer Council of Victoria and as Director of the Melbourne Community Foundation. He has also served as the Chairman of the Victorian State Council of the Institute of Chartered Accountants in Australia.

As Non-Executive Chairman of the McKenzie Leadership Team since 1998, David plays a pivotal role in facilitating discussion around the delivery of excellence in residential care and financial accountability, whilst ensuring effective consultation between management and shareholders. His expertise and governance in the areas of corporate strategy development, managing growth and commercial risk management ensures that McKenzie provides high quality care for our residents, both now and into the future.

Rob Hutchison

Chief Executive Officer

As Chief Executive Officer, Partner and Board Member of McKenzie, Rob manages an executive team that operates 15 aged care residences and two retirement communities with around 2000 staff in Melbourne, Northern NSW and South East Queensland.

Over the past decade in this role, Rob has successfully led the organisation in raising its standard of care delivery, implementing a solid platform of business and care systems and increasing the depth and experience of the management team. The group is currently recognised by government agencies and industry stakeholders, to operate in the top quartile for care delivery, quality systems, compliance and training.

With McKenzie's recent acquisition of aged care residences and retirement communities, plus a residential development opportunity, Rob’s focus will be to oversee the integration of our new residences, ensuring they are aligned with McKenzie's culture, care operations and quality systems.

Prior to joining McKenzie, Rob spent almost 20 years with international IT and telco vendors in executive sales and leadership roles in corporate IT and business systems. This experience, combined with Rob’s enthusiasm and passion for continuing to set the benchmark in aged care, means McKenzie continually challenges itself to improve the services to residents and families, and the welfare of the staff.

Mary-Ann McKenzie

Resident Relations and Marketing

Widely recognised for her expertise and industry knowledge, Mary-Ann brings 27 years of experience working as a Director and Licensed Real Estate Agent of Paul Anthony & Co Ltd.

Before taking a role within the McKenzie family real estate business in 1985, Mary-Ann spent the previous 12 years in hospitality, sales and sales management within the directory sales and air freight industries.

Mary-Ann is directly involved with a large number of current and prospective clients in purchasing existing nursing homes, hostels or private hospitals to run, or upgrade to current standards and trends.

Apart from Mary-Ann’s contributions at Board level, where she leverages her knowledge of the industry and its financial, property and management issues, she continues her role as a business broker.

Mary-Ann is active in the planning and design phase of new developments, as well as the commissioning stages of new facilities. In 2009, Mary-Ann became part of the sales team as she slowly scales back the brokerage business. She uses her extensive sales and marketing skills to contribute to marketing (demand generation) and sales (customer acquisition).

Michael Powell

Construction, Property Development and Services

Michael plays a lead role in site identification, planning, design, licensing and commissioning of new assisted living facilities for McKenzie, using his experience to lead and get the best solutions from architects, engineers and builders. Since joining McKenzie in 2001, his focus has been on identifying suitable ‘greenfield’ sites that are appropriate for assisted living facilities and which have an inherent value in being developed from a community perspective.

Prior to joining McKenzie, Michael possessed broad industry knowledge, with experience gained from more than 10 years within the building and construction side of the assisted living sector. He applies his expertise to ensure optimal designs and construction techniques, utilising innovative technologies and building materials to ensure efficient and cost effective outcomes on all projects.

With extensive project and people management experience, Michael is well equipped in coordinating design teams, consisting of architects, town planners, engineers and builders, ensuring that the team develops buildable solutions that offer beautiful, yet functional, assisted living accommodation for our residents.

Sally McKenzie

Resident and External Relations

A highly regarded leader and, some might say, the public face of McKenzie, Sally is responsible for sales, marketing and client relations. Heading an organisational structure that is far from typical for the industry, Sally manages a highly trained and effective team of client relations staff across seven facilities.

Before joining McKenzie, Sally spent many years as a business broker within the aged care and hospital industries, working with clients on the planning and development of new services and facilities. Many of these projects set the foundation for some of today’s more successful operators within the assisted living sector.

Sally’s industry experience equips her to contribute to the Board at a strategic level whilst contributing significantly to the planning, design and fit-out of new facilities. At an operational level, Sally works closely with the client relations team, ensuring that they have the expertise to assist families in navigating their way through what is often a daunting and emotional process.

Kate Gray

General Manager Operations

As a Registered Nurse with 25 years’ experience in nursing and senior management positions across aged care and mental health services, Kate has a keen understanding of the challenges and priorities of providing high-quality assisted living services to our residents.

With her extensive qualifications (including a Bachelor of Education, Graduate Diploma in Business Management and Masters of Management) and her wealth of experience, including as Director of Aged Care Services in a large public sector organisation, Kate brings to McKenzie strong leadership, financial management skills and industry expertise.

Kate worked as Regional Operations Manager (for Queensland and NSW) for over three years, before her recent promotion to General Manager Integration and Operations. This broader role encompasses strategic and operational planning and delivery across the entire McKenzie. Kate helps to create a positive workplace culture that invests in the personal and professional development of McKenzie staff; ensures a focus on quality to improve outcomes for residents; and oversees financial management, to ensure McKenzie remains a financially viable company into the future.

Nick Chapman

Chief Financial Officer

Nick’s wealth of experience and impeccable track record is a McKenzie Group asset. As a key member of our Senior Leadership Team, Nick works closely with the CEO as it is their joint responsibility to develop McKenzie’s strategy across operational performance, management of capital and growth through ongoing development.

It’s a role for which Nick has been very well prepared. Along with having a Commerce Degree from the University of Melbourne and being a member of the Institute of Chartered Accountants, Nick has held senior executive roles with some of the biggest firms in their sectors. These include being General Manager Commercial for Lend Lease, Chief Financial Officer for Bradmill Undare Group and Client Director at Deloitte.

Appointed McKenzie Group CFO in February 2016, Nick is also responsible for stakeholder management, corporate governance, risk and IT, along with all manner of statutory reporting.  His considered approach benefits all who are involved with McKenzie Group now and will ensure continued success in the future.

Penny Lovett

Executive General Manager - People, Brand and Communications

Penny’s people skills are second to none and this has been the foundation of her very successful career. Starting off as an accountant with Arthur Anderson, Penny realised early on that, while she liked working with figures, she was very much a people person. Before long she had turned her attention to Human Resources.

Prior to joining McKenzie, Penny was the HR Director for Bupa in Australia. For a decade, Penny led a range of people programs. She was also tasked with the huge responsibility of managing the transformation, when Bupa merged with MBF health insurance and rebranded.  Not surprisingly, Penny’s proven expertise was in demand and she was then appointed Executive General Manager HR for DuluxGroup. It was a role she held until coming to McKenzie in May 2015.

Penny is a Fellow of the Human Resources Institute of Australia, and recipient of many awards for people leadership as well as change management. She is also a member of the Australian Institute of Company Directors and holds an MBA. Over and above all these, Penny is passionate about the Not for Profit sector and currently devotes much of her spare time to sitting on the board for Employment Focus. This service exists to assist jobseekers dealing with disadvantage and disability.

Geoff Hanz

General Manager - Property and Construction

Having worked as a Property Development and Construction Manager with very successful companies, Geoff has overseen many commercial, industrial and retail builds, along with some stunning, new apartments.

Joining McKenzie in March 2016, Geoff brought with him first hand aged care construction experience. For Aegis Aged Care in Greenfields WA, Geoff was tasked with addressing all manner of site requirements, as well as concept and planning through to design and build.  His work speaks for itself.

Having well developed skill sets across property development and construction, McKenzie is very pleased to have Geoff on board. His contribution will continue to ensure that McKenzie’s very high, living standards are maintained, as our property portfolio expands.

Julie Murphy

Regional Operations Manager - Gold Coast QLD/NSW

Since starting her career as a Registered Nurse at St Vincent’s Hospital in Sydney, for more than 30 years Julie’s working life has centred on facilitating the provision of high quality care in hospital, medical and aged-care settings.

Her experience has included roles in medical reception, intensive care nursing, quality system implementation, convalescent care placement, disability and respite program coordination, and the management and supervision of various independent nursing homes.

Julie started working at McKenzie in late 2007, when she was appointed as Deputy Director of Nursing at Heritage Lodge in Murwillumbah, NSW. Four years later, she was made Director of Nursing at the residence, in charge of the daily management of more than 150 staff.

A respected leader who believes in creating a positive environment of mutual respect and integrity, Julie’s role of Regional Operations Manager sees her using her extensive knowledge and experience to support management teams at the five McKenzie residences in her region, with a particular emphasis on operations management, budgeting and finance, legislation and human resources.

Fiona Bamberry

Regional Operations Manager - QLD

The first thing you notice about Fiona is that everything she approaches is not just done with passion, but also painstaking attention to detail, proven problem solving, professionalism and leadership of the utmost integrity, with respect for all involved.

A registered nurse since 1981, Fiona has long contributed to the wellbeing of others, from her work in mental health to her commitment to community services and residential aged care.

Prior to joining McKenzie in July 2015, Fiona had held the positions of State Operations Manager, Care and Services Manager, as well as Nurse Consultant.  Her credentials are equally impressive.

Fiona holds a Masters in Health Management, a Bachelor of Nursing, along with both General and Psychiatric Nursing Certifications. Further to these, Fiona is a recognised health care auditor having reviewed, reported and made recommendations at public, executive and government levels.

Sue Lane

Group Quality & Governance Manager

Beginning her career as a nurse at Melbourne’s Alfred Hospital, Sue has gone on to build a successful career in healthcare management focused on improving patient and resident outcomes in the health, community and aged care sector.

A motivating leader who builds trusting relationships with her team, Sue’s deep and diverse experience includes being a nurse advisor for government-sanctioned aged care residences, running her own successful health and aged care consulting businesses, and working as a senior manager within several major aged care organisations.

Becoming part of McKenzie in early 2015, Sue is now applying her vast knowledge and experience to achieve diligent business compliance, and help establish, refine and implement new ways to deliver improved staff support and efficiencies, and even better care for McKenzie residents.