To us, caring for people simply means caring about them.

Our wonderful
aged care team

At McKenzie, we are so proud of the caring, talented and dedicated people who make living at one of our residences so special.

Our wonderful aged care team is led by a support group of highly-qualified and experienced specialists who ensure that we are always delivering consistently high standards of care, compliance, training, continuous improvement and quality systems right across the Group.

We go beyond the regulated industry standards, with our own codes of conduct and stringent care practices to ensure our aged care communities give people the certainty of excellence in care. We only employ the most highly qualified medical and care staff, and we have leading professionals on hand at all of our aged care residences, 24 hours a day.  For us, when our residents tell us we’re ‘like family’, that’s 
about as good as it gets. So our therapists, medical team, program coordinators and support staff are chosen as 
much for their warm and caring approach, as the skills they bring. That’s how we create communities with heart. 

Supporting your active retirement

When it comes to our retirement communities, our team understands that this is the time of your life when you want to relax and enjoy yourself, so our focus is on letting you make the most of an independent, low-maintenance lifestyle, supported by some great amenities, help if you need it and plenty of opportunities to socialise with other residents whenever you choose. 

The McKenzie Leadership Team

The McKenzie Leadership Team comprises four owners, four executives and a practising Chartered Accountant. Our team brings together combined expertise in a range of relevant fields, including care, risk and business management, leadership and governance, quality and compliance, assisted living and facility development, guiding the Group to achieving excellence in care, operations and business performance. 

The members of the McKenzie Leadership Team are:

David Gibbs  Chairman
Andrew Newton  CEO
Rob Hutchison  Partner
Mary-Ann McKenzie Director
Michael Powell  Partner
Sally McKenzie Director
Kate Gray General Manager - Operations
Nick Chapman  Chief Financial Officer
Penny Lovett Executive General Manager - People, Brand and Communications
Kim Hunt General Manager - Client Relations
David Berry-Smith Chief Information Officer
   

David Gibbs

Chairman

David is a business strategist and adviser with a reputation for developing wise and practical solutions to personal and business financial problems. 
With a career in the financial sector spanning 35 years, David has seen the effects of many business cycles and the succession of management within a wide range of business operations. This experience has sharpened his passion for excellent corporate governance and the identification and management of risk. 


David is a committed supporter and office bearer of numerous community-based and youth organisations, including the Cancer Council of Victoria and as Director of the Melbourne Community Foundation. He has also served as the Chairman of the Victorian State Council of the Institute of Chartered Accountants in Australia.

As Non-Executive Chairman of the McKenzie Leadership Team since 1998, David plays a pivotal role in facilitating discussion around the delivery of excellence in residential care and financial accountability, whilst ensuring effective consultation between management and shareholders. His expertise and governance in the areas of corporate strategy development, managing growth and commercial risk management ensures that McKenzie provides high quality care for our residents, both now and into the future.

Andrew Newton

Chief Executive Officer

After spending nearly two decades in CEO roles for large organisations in the aged care sector, Andrew knows what it takes to successfully manage substantial budgets, high staff levels and the delivery of essential services in the aged care space – and it’s not just a one-size-fits-all approach. It’s about connecting with those you work with, responsible fiscal management and an unwavering commitment to ensuring the delivery of quality care.

Prior to joining McKenzie, Andrew was the CEO of Southern Cross Care Victoria Limited, the largest provider of Home Care packages in Victoria. His accumulation of experience in residential care, home care and retirement living has enabled Andrew to gain a holistic understanding of how best to facilitate the growth of these businesses and engage valued staff. His accomplishments include significantly increased staff retention and winning several awards including ‘best employer’ in the National HR awards, demonstrating his recognition of the importance of staff morale for business integrity. 

Andrew’s fiscal responsibilities have included managing average annual turnovers of $130 million and being tasked with overseeing assets worth more than $1 billion. His esteemed expertise will be an asset to McKenzie as it continually strives to provide the best services for residents and families and retain a strong, motivated workforce of around 2000 staff in three states.

Rob Hutchison

Partner

Over the past decade, Rob has successfully led the organisation in raising its standard of care delivery, implementing a solid platform of business and care systems and increasing the depth and experience of the management team. The group is currently recognised by government agencies and industry stakeholders, to operate in the top quartile for care delivery, quality systems, compliance and training.

With McKenzie's recent acquisition of aged care residences and retirement communities, plus a residential development opportunity, Rob’s focus will be to oversee the integration of our new residences, ensuring they are aligned with McKenzie's culture, care operations and quality systems.

Prior to joining McKenzie, Rob spent almost 20 years with international IT and telco vendors in executive sales and leadership roles in corporate IT and business systems. This experience, combined with Rob’s enthusiasm and passion for continuing to set the benchmark in aged care, means McKenzie continually challenges itself to improve the services to residents and families, and the welfare of the staff.

Mary-Ann McKenzie

Director

Widely recognised for her expertise and industry knowledge, Mary-Ann brings 27 years of experience working as a Director and Licensed Real Estate Agent of Paul Anthony & Co Ltd.

Before taking a role within the McKenzie family real estate business in 1985, Mary-Ann spent the previous 12 years in hospitality, sales and sales management within the directory sales and air freight industries.

Mary-Ann is directly involved with a large number of current and prospective clients in purchasing existing nursing homes, hostels or private hospitals to run, or upgrade to current standards and trends.

Apart from Mary-Ann’s contributions at Board level, where she leverages her knowledge of the industry and its financial, property and management issues, she continues her role as a business broker.

Mary-Ann is active in the planning and design phase of new developments, as well as the commissioning stages of new facilities. In 2009, Mary-Ann became part of the sales team as she slowly scales back the brokerage business. She uses her extensive sales and marketing skills to contribute to marketing (demand generation) and sales (customer acquisition).

Michael Powell

Partner

Michael plays a lead role in site identification, planning, design, licensing and commissioning of new assisted living facilities for McKenzie, using his experience to lead and get the best solutions from architects, engineers and builders. Since joining McKenzie in 2001, his focus has been on identifying suitable ‘greenfield’ sites that are appropriate for assisted living facilities and which have an inherent value in being developed from a community perspective.

Prior to joining McKenzie, Michael possessed broad industry knowledge, with experience gained from more than 10 years within the building and construction side of the assisted living sector. He applies his expertise to ensure optimal designs and construction techniques, utilising innovative technologies and building materials to ensure efficient and cost effective outcomes on all projects.

With extensive project and people management experience, Michael is well equipped in coordinating design teams, consisting of architects, town planners, engineers and builders, ensuring that the team develops buildable solutions that offer beautiful, yet functional, assisted living accommodation for our residents.

Sally McKenzie

Director

A highly regarded leader and, some might say, the public face of McKenzie.

Before joining McKenzie, Sally spent many years as a business broker within the aged care and hospital industries, working with clients on the planning and development of new services and facilities. Many of these projects set the foundation for some of today’s more successful operators within the assisted living sector.

Sally’s industry experience equips her to contribute to the Board at a strategic level whilst contributing significantly to the planning, design and fit-out of new facilities. At an operational level, Sally works closely with the client relations team, ensuring that they have the expertise to assist families in navigating their way through what is often a daunting and emotional process.

Kate Gray

General Manager Operations

As a Registered Nurse with 25 years’ experience in nursing and senior management positions across aged care and mental health services, Kate has a keen understanding of the challenges and priorities of providing high-quality assisted living services to our residents.

With her extensive qualifications (including a Bachelor of Education, Graduate Diploma in Business Management and Masters of Management) and her wealth of experience, including as Director of Aged Care Services in a large public sector organisation, Kate brings to McKenzie strong leadership, financial management skills and industry expertise.

Kate worked as Regional Operations Manager (for Queensland and NSW) for over three years, before her recent promotion to General Manager Integration and Operations. This broader role encompasses strategic and operational planning and delivery across the entire McKenzie. Kate helps to create a positive workplace culture that invests in the personal and professional development of McKenzie staff; ensures a focus on quality to improve outcomes for residents; and oversees financial management, to ensure McKenzie remains a financially viable company into the future.

Nick Chapman

Chief Financial Officer

Nick’s wealth of experience and impeccable track record is a McKenzie Group asset. As a key member of our Senior Leadership Team, Nick works closely with the CEO as it is their joint responsibility to develop McKenzie’s strategy across operational performance, management of capital and growth through ongoing development.

It’s a role for which Nick has been very well prepared. Along with having a Commerce Degree from the University of Melbourne and being a member of the Institute of Chartered Accountants, Nick has held senior executive roles with some of the biggest firms in their sectors. These include being General Manager Commercial for Lend Lease, Chief Financial Officer for Bradmill Undare Group and Client Director at Deloitte.

Appointed McKenzie Group CFO in February 2016, Nick is also responsible for stakeholder management, corporate governance, risk and IT, along with all manner of statutory reporting.  His considered approach benefits all who are involved with McKenzie Group now and will ensure continued success in the future.

Penny Lovett

Executive General Manager - People, Brand and Communications

Penny’s people skills are second to none and this has been the foundation of her very successful career. Starting off as an accountant with Arthur Anderson, Penny realised early on that, while she liked working with figures, she was very much a people person. Before long she had turned her attention to Human Resources.

Prior to joining McKenzie, Penny was the HR Director for Bupa in Australia. For a decade, Penny led a range of people programs. She was also tasked with the huge responsibility of managing the transformation, when Bupa merged with MBF health insurance and rebranded.  Not surprisingly, Penny’s proven expertise was in demand and she was then appointed Executive General Manager HR for DuluxGroup. It was a role she held until coming to McKenzie in May 2015.

Penny is a Fellow of the Human Resources Institute of Australia, and recipient of many awards for people leadership as well as change management. She is also a member of the Australian Institute of Company Directors and holds an MBA. Over and above all these, Penny is passionate about the Not for Profit sector and currently devotes much of her spare time to sitting on the board for Employment Focus. This service exists to assist jobseekers dealing with disadvantage and disability.

Kim Hunt

General Manager - Client Relations

So inspired by the wonderful care her father received as an aged care resident, Kim changed her career track, moving from the retail sales arena to working in aged care. Her foray into this sector began in 2006, where she worked as an Assistant in Nursing. There, she developed a strong appreciation of the challenges and experiences residents and families faced in the aged care journey. Her passion to educate and desire to make a difference encouraged Kim to further her studies with a keen interest in the Sales and Marketing division.

In 2009, Kim joined McKenzie Aged Care as the Client Relations Manager and several years later, became the Regional Sales Manager for Qld/NSW. Her current role as General Manager Client Relations draws upon her hands-on aged care experience and her tertiary qualifications. Driven by her dedication to providing quality aged care, Kim is a valued member of the McKenzie Group team.

David Berry-Smith

Chief Information Officer

As CIO for the McKenzie Group, David is responsible for the overall IT strategy and ensuring that the systems will support and progress the organisation well into the future. This includes developing and maintaining efficient information systems to safeguard staff and resident data and to optimise IT operational efficiencies.

Prior to starting at McKenzie in 2011, David’s career focussed on delivering strategic IT outcomes in complex environments. He worked in the automotive and building industries and more recently was head of IT for a government agency. With an MBA and various high-level industry certifications, coupled with 18 years of experience and a proven record for delivering efficient outcomes, David brings a wealth of expertise to the role.